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Description and Requirements Role Value Proposition: Based in Whippany, New Jersey, MetLife Investment Management (MIM) is one of the largest institutional investors and asset managers in the world, with nearly $600.8 billion in combined managed assets, and has consistently generated superior returns for both policyholders and shareholders. The enterprise has more than 850 dedicated professionals with extensive experience and expertise in all asset classes, with a strength in public and private fixed income and private assets, including real estate. Visit us at www.metlife.com/investments to learn more. MIM's Global Real Estate and Agricultural Investments maintains a portfolio invested in commercial real estate and agricultural mortgages, as well as real estate equities. In addition to sourcing and managing these investments, the groups are responsible for developing and maintaining relationships with key industry contacts and referral sources. The mortgage portfolio and equity portfolio units are organized according to specialty, and they actively manage MetLife's portfolio of mortgage loans and equity investments in agricultural, office, apartment, retail, industrial, and hotel properties. The portfolio units are responsible for overall portfolio strategy, pricing, transaction approval and credit approval on new loans, as well as the active management of the overall mortgage and equity portfolios. Real Estate Investments sources and manages commercial real estate investments through seven regional field offices in the U.S. and International field offices in London, Tokyo, Mexico City and Santiago. The Los Angeles Regional Office Equity Real Estate Asset Management Associate will support the Asset Management team for MIM Real Estate's institutional clients. The regional portfolio includes office, industrial, multifamily, retail, and land holdings. Key Responsibilities: <ul><li> Support Asset Management team in establishing and executing asset investment strategy, financial forecasts and budgets, valuation analysis, management and leasing efforts and capital analysis for the regional equity portfolio. </li><li> Fully manage a portfolio of real estate assets, potentially including office, retail, industrial, multifamily and development properties, for a diverse set of clients, including modeling complex transactions and reviewing/maintaining venture waterfalls. </li><li> Develop property operating budgets, capital budgets, income projections and annual business plans. </li><li> Coordinate with acquisitions group regarding new investments to assist in sourcing, underwriting, due diligence and on-boarding, including minimizing operational or financial issues following closing. </li><li> Work with third-party developers and joint venture partners to oversee all aspects of new developments and major renovations. </li><li> Manage third-party leasing and property management teams to maximize property performance (income/value), including overseeing the RFP process for new leasing and property management teams. </li><li> Evaluate leasing opportunities, negotiate lease documents and provide concise recommendations for client approval. </li><li> Negotiate various legal documents and contracts. Coordinate and manage various internal/external resources and consultants (i.e., attorneys, environmental, construction). </li><li> Oversee the valuation process for assigned portfolio, including preparing/maintaining valuation/waterfall models, and reviewing quarterly third-party property valuations. A strong understanding of evaluating hold/sell analysis and advanced Excel modeling skills is required. </li><li> Lead the sales process of designated assets including engaging brokers, evaluating bids, negotiating contracts, managing due diligence, and closing. Manage property transition process by working with internal bank relations, insurance, and accounting departments. </li><li> Regularly communicate with stakeholders including senior asset managers, portfolio managers, joint venture partners, and MIM clients about the performance of assigned portfolio. </li><li> Participate on internal committees, manage database applications, and ensure timely and accurate reporting and financial data. </li></ul> Essential Business Experience and Technical Skills: Required: <ul><li> 5+ years relevant experience with demonstrated understanding of commercial real estate valuation and discounted cash flow analysis, and exposure to relevant property types including office, industrial, multifamily, and retail preferred. </li><li> Strong quantitative and computer skills, specifically Excel and Argus Enterprise; knowledge of MRI - Budgeting & Foresight software and familiarity with the leading commercial real estate market data resources (i.e.-CoStar, CBRE Econometric Advisors, Real Capital Analytics, etc.) a plus. </li><li> Well organized and results-orientated team player with the ability to work independently under pressure while handling multiple assignments. Emphasis on communication skills (both oral and written) with ability to interact with and make recommendations to senior team members. </li><li> Knowledge of standard real estate legal documents, such as leases, management agreements, joint venture agreements, loan documents, construction contracts and appraisals. </li><li> High level of initiative, strong work ethic, attention to detail and willingness to work across teams. </li></ul> Preferred: <ul><li> Bachelor's degree in an applicable business-related field. MBA or Master's in Real Estate equivalent preferred </li></ul> At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers. The salary range for applicants for this position is 1 - 1. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

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MIM - Associate - Real Estate Asset Mgmt

Description and Requirements Role Value Proposition: The role of the Senior Implementation Leader is to manage relationships with new and existing customers' HR/benefits teams and their brokers to implement products within a specific timeline to meet the required effective date. Become familiar with 20+ products made up of Core and Voluntary. Core products include dental, vision, life, disability, and absence management. Voluntary products include, but are not limited to, critical illness, hospital, legal, pet, etc. The Implementation Leader is the first face of the customer as we work with them by regularly leading calls confirming plan design, rates, billing and other related details. This includes coordination with internal partners including underwriting, contracts, legal and service. There are many moving parts to coordinate the management of the end-to-end process which is critical to a successful implementation. Implementation Leaders manage the backend piece to load our systems as well so contracts can be generated. We work out of the office in Aurora in a hybrid model with two days in the office and 3 days virtually (remote) and have a team of support persons including management and peers to assure success and development. At MetLife, we are guided by empathy and the heart of our culture is our people. Come join us where we empower you to build your career, perform at your best and turn your ambitions into reality. Key Responsibilities: <ul><li>Mentor and act as Learning Partner to Associates in understanding products and processes</li><li>Leads and participates in training of new Associates</li><li>Facilitate calls with customers and brokers to ensure requirements for initial account set-up and re-enrollment activities are met for assigned clients; responsible for cases with between 1000 -5000 employees </li><li>Serves as a key relationship liaison with the Sales organization and Brokers to address and resolve implementation issues</li><li>Serves as the implementation single point of contact for new and existing clients adding additional products to their group plan; accountable for leading clients, brokers, and sales partners through the implementation process and facilitating a timely and accurate implementation</li><li>Analyzes, monitors, and executes change requests for clients throughout the implementation phase; ensures that defined service level agreements are met; uses forward thinking to make recommendations to ensure enrollment and service solutions are put in place to meet the account's needs and expectations</li><li>Identify implementation-related problems and work with manager or senior staff to resolve issues as needed.</li><li>Effectively load administration systems to ensure accurate plan design and efficient customer structure.</li><li>Conduct weekly or periodic status meetings with various parties to review progress and resolve issues.</li><li>Responsible for updating and maintaining workflow and reporting systems.</li><li>Transfer cases to the appropriate administration group once implementation is complete.</li><li>Participate in Continuous Improvement and strategic Projects during off peak season.</li><li>Perform other duties as assigned or required.</li></ul> Essential Business Experience and Technical Skills: Required: <ul><li>Bachelor's degree or 5+ years relevant business experience</li><li>Strong Leadership skills</li><li>Change Leader</li><li>Effective communication and customer relationship skills</li><li>Self-Learner </li><li>Strong process management, collaborative leadership, problem solving and practice development skills</li><li>Strong personal computer skills with experience in Microsoft Office Products (Word, Excel, PowerPoint, etc.)</li><li>Detail oriented and organized</li><li>Ability to manage multiple projects with competing demands to prioritize</li><li>Excellent customer facing skills and a demonstrated proactive approach to problem-solving</li><li>Ability to handle ambiguity and change</li><li>Ability to multi-task effectively, paying attention to details within tight timeframes</li><li>Continuously strives to provide superior products and customer service</li><li>Willingness to do what it takes to get the job completed during peak periods</li><li>Willingness to give feedback on processes and procedures and contribute to the integration of the feedback during debrief periods</li></ul> Preferred <ul><li>Client-facing Process Management experience </li></ul> Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Senior Implementation Leader

Description and Requirements Role Value Proposition: Based in Whippany, New Jersey, MetLife Investment Management (MIM) is one of the largest institutional investors and asset managers in the world, with nearly $600.8 billion in combined managed assets, and has consistently generated superior returns for both policyholders and shareholders. The enterprise has more than 850 dedicated professionals with extensive experience and expertise in all asset classes, with a strength in public and private fixed income and private assets, including real estate. Visit us at www.metlife.com/investments to learn more. MIM's Global Real Estate and Agricultural Investments maintains a portfolio invested in commercial real estate and agricultural mortgages, as well as real estate equities. In addition to sourcing and managing these investments, the groups are responsible for developing and maintaining relationships with key industry contacts and referral sources. The mortgage portfolio and equity portfolio units are organized according to specialty, and they actively manage MetLife's portfolio of mortgage loans and equity investments in agricultural, office, apartment, retail, industrial, and hotel properties. The portfolio units are responsible for overall portfolio strategy, pricing, transaction approval and credit approval on new loans, as well as the active management of the overall mortgage and equity portfolios. Real Estate Investments sources and manages commercial real estate investments through seven regional field offices in the U.S. and International field offices in London, Tokyo, Mexico City and Santiago. The Associate will assume an integral role in MIM's Real Estate Debt Strategies Group (DSG). The Associate will support the Separate Account Portfolio Management team in all aspects of management and reporting of MIM's $15B Debt Managed Separate Account portfolio. The Associate will liaise directly with clients on new transactions, quarterly and ad hoc reporting needs, loan workouts, and special projects. Key Responsibilities: <ul><li> Help develop and manage client relationships, present portfolio updates, market trends, and pipeline activity to clients on an ongoing basis </li><li> Liaise with MIM's Regional Office deal teams, Legal, Accounting, Compliance and broader DSG team to grow AUM and drive business initiatives </li><li> Manage a detailed allocation process of Separate Account clients into new origination opportunities </li><li> Attend Investment Committee meetings for new originations and provide general client appetite for new transactions </li><li> Attend portfolio surveillance meetings; Provide notice to clients of any material portfolio updates and upcoming payoffs </li><li> Review all quarterly reporting deliverables to separate account clients and prepare presentation materials for quarterly reviews </li><li> Provide general analytical support to the Portfolio Management team as needed, as well as ad hoc requests and projects related to clients' portfolios </li><li> Enhance existing models and reporting processes as needed </li><li> Work closely with Compliance to ensure portfolios meet investment guidelines </li><li> Assist in the maintenance and the launching of new, client-facing system enhancements </li></ul> Essential Business Experience and Technical Skills: Required: <ul><li> 5+ years of relevant experience in a role within institutional commercial real estate, preferably in an origination, acquisition, asset management or portfolio management capacity. </li><li> Ability to multitask in a high performing, collaborative environment. </li><li> Strong verbal and written communication skills. </li><li> Excellent attention to detail. </li><li> Strong knowledge of Microsoft Excel </li><li> In order to post for this position, you need the proper work authorization to work in the country where the position is located and not require relocation assistance. </li></ul> Preferred: <ul><li> Bachelor's degree in Real Estate, Finance, Economics, Business, English, History, Political Science or Philosophy, as well as any other related field of expertise. </li></ul> At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

MIM - Associate - Debt Portfolio Management

Description and Requirements Role Value Proposition: The role of the Implementation Leader III is to manage relationships with new and existing customers' HR/benefits teams and their brokers to implement products within a specific timeline to meet the required effective date. Become familiar with 20+ products made up of Core and Voluntary. Core products include dental, vision, life, disability, and absence management. Voluntary products include, but are not limited to, critical illness, hospital, legal, pet, etc. The Implementation Leader is the first face of the customer as we work with them by regularly leading calls confirming plan design, rates, billing and other related details. This includes coordination with internal partners including underwriting, contracts, legal and service. There are many moving parts to coordinate the management of the end-to-end process which is critical to a successful implementation. Implementation Leaders manage the backend piece to load our systems as well so contracts can be generated. We work out of the office in Aurora in a hybrid model with two days in the office and 3 days virtually (remote) and have a team of support persons including management and peers to assure success and development. At MetLife, we are guided by empathy and the heart of our culture is our people. Come join us where we empower you to build your career, perform at your best and turn your ambitions into reality. Key Responsibilities: <ul><li>Mentor Associates in understanding products and processes</li><li>Participates in training of new Associates</li><li>Facilitate calls with customers and brokers to ensure requirements for initial account set-up and re-enrollment activities are met for assigned clients; responsible for cases with between 1000 -5000 employees </li><li>Serves as a key relationship liaison with the Sales organization and Brokers to address and resolve implementation issues</li><li>Serves as the implementation single point of contact for new and existing clients adding additional products to their group plan; accountable for leading clients, brokers, and sales partners through the implementation process and facilitating a timely and accurate implementation</li><li>Analyzes, monitors, and executes change requests for clients throughout the implementation phase; ensures that defined service level agreements are met; uses forward thinking to make recommendations to ensure enrollment and service solutions are put in place to meet the account's needs and expectations</li><li>Identify implementation-related problems and work with manager or senior staff to resolve issues as needed.</li><li>Effectively load administration systems to ensure accurate plan design and efficient customer structure.</li><li>Conduct weekly or periodic status meetings with various parties to review progress and resolve issues.</li><li>Responsible for updating and maintaining workflow and reporting systems.</li><li>Transfer cases to the appropriate administration group once implementation is complete.</li><li>Participate in Continuous Improvement and strategic Projects during off peak season.</li><li>Perform other duties as assigned or required.</li></ul> Essential Business Experience and Technical Skills: Required: <ul><li>Bachelor's degree or 5+ years relevant business experience</li><li>Effective communication and customer relationship skills</li><li>Self-Learner </li><li>Strong process management, collaborative leadership, problem solving and practice development skills</li><li>Strong personal computer skills with experience in Microsoft Office Products (Word, Excel, PowerPoint, etc.)</li><li>Detail oriented and organized</li><li>Ability to manage multiple projects with competing demands to prioritize</li><li>Excellent customer facing skills and a demonstrated proactive approach to problem-solving</li><li>Ability to handle ambiguity and change</li><li>Ability to multi-task effectively, paying attention to details within tight timeframes </li><li>Continuously strives to provide superior products and customer service</li><li>Willingness to do what it takes to get the job completed during peak periods</li><li>Willingness to give feedback on processes and procedures and contribute to the integration of the feedback during debrief periods</li></ul> Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Implementation Leader III

Description and Requirements Role Value Proposition: The role of the Implementation Leader II is to manage relationships with new and existing customers' HR/benefits teams and their brokers to implement products within a specific timeline to meet the required effective date. Become familiar with 20+ products made up of Core and Voluntary. Core products include dental, vision, life, disability, and absence management. Voluntary products include, but are not limited to, critical illness, hospital, legal, pet, etc. The Implementation Leader is the first face of the customer as we work with them by regularly leading calls confirming plan design, rates, billing, and other related details. This includes coordination with internal partners including underwriting, contracts, legal and service. There are many moving parts to coordinate the management of the end-to-end process which is critical to successful implementations . Implementation Leaders manage the backend piece to load our systems as well so contracts can be generated . We work out of the office in Aurora in a hybrid model with two days in the office and 3 days virtually (remote) and have a team of support persons including management and peers to assure success and development . At MetLife, we are guided by empathy and the heart of our culture is our people. Come join us where we empower you to build your career, perform at your best and turn your ambitions into reality. Key Responsibilities: <ul><li>Facilitate calls with customers and brokers to ensure requirements for initial account set-up and re-enrollment activities are met for assigned clients; responsible for cases with between 1000-5000 employees.</li><li>Serves as a key relationship liaison with the Sales organization and Brokers to address and resolve implementation issues.</li><li>Serves as the implementation single point of contact for new and existing clients adding additional products to their group plan; accountable for leading clients, brokers, and sales partners through the implementation process and facilitating a timely and accurate implementation.</li><li>Analyzes, monitors, and executes change requests for clients throughout the implementation phase; ensures that defined service level agreements are met; uses forward thinking to make recommendations to ensure enrollment and service solutions are put in place to meet the account's needs and expectations.</li><li>Identify implementation-related problems and work with manager or senior staff to resolve issues as needed.</li><li>Effectively load administration systems to ensure accurate plan design and efficient customer structure.</li><li>Conduct weekly or periodic status meetings with various parties to review progress and resolve issues.</li><li>Responsible for updating and maintaining workflow and reporting systems.</li><li>Transfer cases to the appropriate administration group once implementation is complete.</li><li>Participate in Continuous Improvement and strategic Projects during off peak season.</li><li>Perform other duties as assigned or required.</li></ul> Essential Business Experience and Technical Skills: Required: <ul><li>Bachelor's degree or 3+ years relevant business experience</li><li>Effective communication and customer relationship skills</li><li>Self-Learner </li><li>Strong process management, collaborative leadership, problem solving and practice development skills</li><li>Strong personal computer skills with experience in Microsoft Office Products (Word, Excel, PowerPoint, etc.)</li><li>Detail oriented and organized</li><li>Ability to manage multiple projects with competing demands to prioritize</li><li>Excellent customer facing skills and a demonstrated proactive approach to problem-solving</li><li>Ability to handle ambiguity and change</li><li>Ability to multi-task effectively, paying attention to details within tight timeframes</li><li>Continuously strives to provide superior products and customer service</li><li>Willingness to do what it takes to get the job completed during peak periods</li><li>Willingness to give feedback on processes and procedures and contribute to the integration of the feedback during debrief periods</li></ul> Preferred: <ul><li>Client-facing Process Management experience </li></ul> Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Implementation Leader II

Description and Requirements The Team You Will Join Seeking an experienced candidate for IT Operations Technician, Identity Operations. The Opportunity The IT Operations Technician is responsible for global Identity Access Management in a fast-paced environment that supports MetLife critical and legacy systems, leveraging modern automation, RSA, Mainframe, Entra, Active Directory, multiple intake systems and sources. How You'll Help Us Build a Confident Future (Key Responsibilities) <ul><li>Create and provision IDs for multiple OS environments, applications and remote access (RSA & Entra MFA).</li><li>Monitor multiple intake systems (group mailboxes, request forms, etc.) for reported access requests and issues.</li><li>Troubleshoot and perform root cause analysis of ID and access incidents.</li><li>Support audit and reporting requirements.</li><li>Create, update, maintain procedures and process documentation. Train junior team members.</li><li>Develop\Coordinate Automation of manual tasks.</li></ul> What You Need to Succeed (Required Qualifications) <ul><li>2+ years of experience in an IT Operations, ID Administration or IAM support role.</li><li>Basic to intermediate level understanding of Active Directory Administration.</li><li>Experience with ID provisioning tools and request systems (e.g. Service Now, SailPoint, etc.).</li><li> Excellent communication skills, both written and verbal: ability to build effective partnerships with peer groups, vendor staff, etc. </li><li> Strong problem-solving skills and attention to detail . </li><li> Ability to multi-task effectively and be able to work in an open, collaborative environment to support both individual and team objectives. </li></ul> What Can Give You an Edge (Preferred Qualifications) <ul><li>Bachelor's degree in computer science, Information Systems, or related field. 4+ years of equivalent work experience required in lieu of degree is acceptable.</li><li>Scripting (PowerShell, Java, Python or similar).</li><li>Familiarity with Mainframe RACF\TSO ID and Dataset provisioning.</li></ul> The salary range for applicants for this position is $63,900 - $85,200. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Identity Operations Technician

Description and Requirements Role Value Proposition: MetLife is an industry leader in the Pension Risk Transfer space, and the US Pension Pricing team is seeking an Actuary to support its responsibilities and to assist in transforming its strategy and operating environment. Core responsibilities include pricing of pension risk transfer transactions, mortality experience analyses, and developing customized solutions for corporate clients. This position will work with Product Management, Contracts, Valuation, ALM, Global Risk Management, Finance, and Investments on a regular basis. This position will also provide actuarial support for the team's projects to enhance processes. Key Responsibilities: <ul><li> Perform Pension Risk Transfer annuity pricing; review defined benefit plan documents (or summary); Independently analyze participant level data and complex plan provisions; set actuarial assumptions within company guidelines; independently perform complex actuarial calculations and sensitivity analysis; and analyze profitability; review investment portfolios for appropriateness; review offer letters and contracts for consistency with pricing assumptions; own, explain, and present results and metrics, including comparison to other products and/or past cases </li><li> Independently analyze case-specific mortality experience data (MED) and plan features and perform sensitivities to develop best estimate assumptions; recommend, document, present & defend assumptions to Risk and Actuarial </li><li> Identify and implement improvements for tools used for PRT mortality development including both internal proprietary models, analysis of plan-specific MED, and assumption playbooks </li><li> Strong presentation and documentation of all work and models to share with peers and senior leaders, including assumptions, processes, methodology and results; detailed model validation and review; produce clear, concise summaries and decks of analysis/recommendations </li><li> Develop pricing financial metrics, review and verify actuarial reports, and present reports to Management. </li><li> Provide actuarial support to internal partners (i.e. Implementation and Global Operations) on all pricing issues. </li><li> Collaborate with the Contract team to develop a comprehensive bid letter and term sheet for each case and contracts after the sale. </li><li> Perform post-sales pricing related functions, such as creating individual cost listing, analyzing price variance, handling amendment calculations, etc. </li><li> Identify and implement process improvement to enhance the quality of work and improve efficiency. </li></ul> Essential Business Experience and Technical Skills: Required: <ul><li> Minimum of 7 years of actuarial experience. </li><li> Near or recent attainment of Fellow of the Society of Actuaries </li><li> Advanced Excel and VBA skills. </li><li> Excellent analytical and spreadsheet skills. </li><li> Demonstrated ability to handle multiple assignments while meeting tight deadlines </li><li> Demonstrated ability to work both independently and in a team environment </li><li> Good communication skills. </li><li> High degree of business and financial acumen. </li><li> Bachelor's degree in mathematics, statistics or actuarial science. </li></ul> Preferred: <ul><li> Experience with Prophet. </li><li> Proficient in Access, C++ or other programming languages. </li></ul> The salary range for applicants for this position is $114,000 - $160,000. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Actuary, Retirement & Income Solutions

Description and Requirements Senior Marketing Manager, Customer Experience & DEI Bridgewater, NJ (hybrid) Global Brand and Marketing: The MetLife Group Benefits Marketing (GBM) team has been evolving in line with MetLife's transformation to a company that delivers greater value for our customers, employees and shareholders. Today, GBM is a strategic, customer-focused marketing practice that is dedicated to driving business impact with strategic guidance, relevant insights, and meaningful communications. Customer Marketing enables wins with customers, prospects, and brokers, driving value for the long-term growth of the organization. Role Value Proposition: The Senior Customer Marketing Manager, Late Sales Cycle & DEI Strategy will partner closely with internal customers including sales, strategy, product, and broker relations, as well as colleagues across marketing, and external agency partners to deliver compelling communications that persuade organizations to carry MetLife products for their employees and members. This candidate will also collaborate to deliver compelling insights, communications, strategies, and innovation that bolster MetLife's commitment to DEI. This will involve creating and supporting powerful, differentiated MetLife stories that address customer needs, and in doing so, will expand our storytelling approach and enhance our approach to the full customer experience. The work includes working to redesign our in-market story, rethink products and services, empower sales teams, and more. This team member will be effective when utilizing the following key competencies: relationship building, ownership mindset with a service mentality, analytical thinking, curiosity, attention to detail, and strategic leadership. Key Responsibilities: &bull; Partner with stakeholder teams to understand customer/broker challenges and develop compelling communications that address differentiated MetLife solutions, specifically in the later parts of the sales cycle &bull; Lead integrated agency teams to deliver on high-volume, fast-paced marketing needs, strengthening agency relationships and capabilities &bull; Identify opportunities to innovate the marketing approach to drive relevance, meaning, and distinction, working with teams to apply lessons from past customer cases for continuous improvement &bull; Understand customer challenges, staying up-to-date on DEI trends and creating insights to better support underrepresented populations &bull; Translate organizational needs into actionable strategies, stories, and assets, including leading brainstorming and prioritization of expansive opportunity areas for MetLife products and services with meaningful business cases &bull; Influence teams to adopt and execute marketing plans, coaching to build marketing muscle across the company &bull; Implement systems for measurement and analytics, dynamic budgeting and tracking, to showcase value &bull; Support and align marketing strategy to business performance goals &bull; Perform other related duties as assigned or required Essential Business Experience and Technical Skills: Required: &bull; 6-8+ years of diverse and progressively senior marketing experience - an accomplished Marketer that has a breadth of marketing experience, as well as relevant expertise in Customer Marketing &bull; Ability to advise on B2B channel with an influence on B2B2C, with a customer mindset &bull; Balance of strategic leadership matched with attention to detail and organization to ensure high-volume, fast-paced needs are met &bull; Commitment to high-quality communications designed to encourage positive decision-making with focus on influence, design, grammar, and brevity &bull; Flexibility to employ an ownership mindset with personal accountability for great work, while utilizing a service mindset in approach to internal customers &bull; Experienced navigating, influencing and leading within a highly matrixed environment <ul><li> Ability to offer well-structured, well-supported and clearly articulated points-of-view while met with skepticism, disbelief and/or oppo </li><li> HS Diploma or equivalent required, Bachelors highly preferred. </li></ul> The salary range for applicants for this position is 103,100 - 135,000. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Senior Marketing Manager, Customer Exp & DEI

Description and Requirements The Team You Will Join The Global Procurement organization is a team made up of more than 350 associates across US, LatAm, EMEA, and APAC. Global Procurement is a key enabler aligned to the Next Horizon strategy leveraging an efficiency mindset to win the future and being accountable for optimizing indirect supply, vendor management and payments for $7B+ USD worldwide. The Opportunity The Sr. Consultant is responsible for facilitating a cross functional process that leverages category insights to drive value and mitigate risk. Will manage the source to pay process for each of the assigned projects. Lead negotiations to obtain the best value and terms for the organization while effectively manage relations with suppliers and business stakeholders. This is an exciting opportunity to partner with Global Technology Operations (GTO) and suppliers to drive innovation and technology to deliver value to our customers and community. Success in this role requires exceptional problem-solving capabilities and analytical skills. The Sr. Consultant is responsible for sourcing and negotiations of IT products and services. You'll collaborate closely with various GTO stakeholders, Legal, and risk partners in an environment where every contribution is respected, and every perspective is heard. How You'll Help Us Build a Confident Future (Key Responsibilities) <ul><li> Lead the sourcing and negotiations process. </li><li> Create category and sourcing strategies. </li><li> Oversee the risk assessment process. </li><li> Manage sourcing events. </li><li> Develop category expertise. </li><li> Coordinate business objectives and requirements. </li></ul> What You Need to Succeed (Required Qualifications) <ul><li> 6-8 years of experience in Supply Chain \ Procurement with a particular focus on IT Procurement and Vendor Management. </li><li> Experienced negotiator of commercial and business terms with suppliers. </li><li> Experience leading RFx sourcing events. </li><li> Drive best practices and work with key stakeholders to ensure that those best practices are widely adopted by business units. </li><li> Experience with third party risk management. </li><li> Experience with market research and benchmarking. </li><li> Proficiency in Microsoft Office Suite, PowerBI, and Procure-to-pay tools, Ariba. </li><li> Exceptional problem-solving capabilities and analytical skills. </li><li> Be a driver to deliver value and provide a high degree of customer service to stakeholders. </li><li> Ability to work independently and effectively manage multiple projects at one time. </li></ul> What Can Give You an Edge (Additional Skills) <ul><li> Certified Professional Purchaser (CPP) designation / Chartered Institute of Purchasing and Supply (CIPS) or equivalent is a plus. </li><li> Experience with sourcing Artificial Intelligence. </li><li> Able to construct/execute multiple complex analyses simultaneously. </li><li> Demonstrated ability to effectively interact and influence in a cross-functional environment with all levels of executive management. </li><li> Quick study - able to gain a fact-based understanding of current supplier base, supplier economics and major trends in relevant markets. </li></ul> Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Procurement - Sr. Consultant

Description and Requirements Role Value Proposition: Based in Whippany, New Jersey, MetLife Investment Management (MIM) is one of the largest institutional investors and asset managers in the world, with nearly $600.8 billion in combined managed assets, and has consistently generated superior returns for both policyholders and shareholders. The enterprise has more than 850 dedicated professionals with extensive experience and expertise in all asset classes, with a strength in public and private fixed income and private assets, including real estate. Visit us at www.metlife.com/investments to learn more. MIM's Global Real Estate and Agricultural Investments maintains a portfolio invested in commercial real estate and agricultural mortgages, as well as real estate equities. In addition to sourcing and managing these investments, the groups are responsible for developing and maintaining relationships with key industry contacts and referral sources. The mortgage portfolio and equity portfolio units are organized according to specialty, and they actively manage MetLife's portfolio of mortgage loans and equity investments in agricultural, office, apartment, retail, industrial, and hotel properties. The portfolio units are responsible for overall portfolio strategy, pricing, transaction approval and credit approval on new loans, as well as the active management of the overall mortgage and equity portfolios. Real Estate Investments sources and manages commercial real estate investments through seven regional field offices in the U.S. and International field offices in London, Tokyo, Mexico City and Santiago. This role will be responsible for supporting new equity acquisitions for MetLife's general account and third-party investors. The portfolio includes office, retail, industrial, multi-family, and hotels. Key Responsibilities: <ul><li> Support the Head of Acquisition in the Northeast Region in underwriting, due diligence, acquiring and closing equity investments for the MetLife general account as well as third party investment accounts. </li><li> Assist in the underwriting, valuation and financial analysis of potential transactions utilizing Excel and Argus software by interpreting rent rolls, income statements, offering memorandums, and other relevant property level reports. </li><li> In-depth analytical analyses involving advanced Excel modeling of potential acquisitions and developments, including sensitivity analysis, various leverage structures and joint venture waterfalls. </li><li> Assist in preparation of transaction approval memos including market research/trends to formulate underwriting assumptions. </li><li> Assist in due diligence including ARGUS audit, review of tenant estoppels, rent roll/lease verification and OFAC compliance for the acquisition and development of real estate equity assets. Work with asset managers during the closing/onboarding process. Interface with all parties involved in the acquisition due diligence and closing process, including internal as well as external partners such as regional architects, JV partners, portfolio, asset & property managers, legal counsel, brokers, third party consultants and representatives of third-party investor accounts. </li><li> Assist in presenting the transaction to investment committee. </li></ul> Essential Business Experience and Technical Skills: Required: <ul><li> 5-7 years of commercial real estate experience with various property types including office, retail, industrial, multi-family and hotels preferred. </li><li> 1-3 years of experience with commercial real estate valuation/ ARGUS models. </li><li> Strong quantitative and modeling skills, specifically advanced Excel modeling. </li><li> Proficiency with ARGUS Enterprise, Word and PowerPoint. </li><li> Team oriented with excellent communication, organizational and time management skills with the ability to manage multiple projects simultaneously. </li><li> Effective writing skills and ability to synthesize information, as well as verbal interpersonal/communication skills </li><li> To post for this position, you need the proper work authorization to work in the country where the position is located and not require relocation assistance. </li></ul> Preferred: <ul><li> Bachelor's degree in an applicable business-related field required, MBA or equivalent preferred. </li></ul> At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers. The salary range for applicants for this position is 1-1. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

MIM - Associate - Acquisitions

Description and Requirements Location: Must live within a commutable distance of the Oriskany NY office (Central NY) Title: Premium Waiver Claim Examiner LOB/Department: Institutional/Life Product Management Reports to: Unit Manager - Premium Waiver _____________________________________________________________________ Summary of Responsibilities: Review, research and investigate new and ongoing Total and Permanent and Premium Waiver claims to determine if claim is payable in accordance with policy provisions. Initiate investigations to obtain medical and vocational evidence required for approval of claim. Provide customer service with empathy and patience on incoming and outgoing phone inquiries. _____________________________________________________________________ Principal Responsibilities: 1. Evaluate new and ongoing Total & Permanent (T&P) and Premium Waiver (PW) claims to determine MetLife's liability. 2. Interpret policy provisions to determine eligibility and make claim determinations. 3. Initiate investigations through both company and external contacts (i.e., employees, employers and physicians) to obtain medical and vocational evidence required for approval of claim. 4. Establish action plans for each file to bring claim to resolution within specified timeframes. 5. Evaluate claims to identify situations requiring referral to Senior Examiner. 6. Respond to written and/or telephone inquiries from policyholders, employers and physicians to resolve claim issues swiftly and thoroughly. 7. Maintain production and quality standards. 8. Utilize internal specialty resources to maximize impact on each file. 9. Manage and organize work to meet multiple deadlines and competing priorities to ensure department turnaround and customer satisfaction are met. 10. Understand and use PC programs to increase productivity and performance. 11. Utilize internal specialty resources to maximize impact on each file. 12. Keep up to date on Premium Waiver procedures and attending required training. Knowledge/Skills/Competencies Required: &bull; Excellent oral and written communication skills &bull; Customer service experience in a professional work environment &bull; Analytical ability and good judgment in evaluating claims &bull; Strong Data entry skills and PC knowledge (Microsoft Word and Excel) &bull; Ability to adjust and respond positively to multiple demands and shifting priorities &bull; Understands the sense of urgency in claims management and business demands; knows when to act quickly and when to give decision more time and thought &bull; Ability to plan and organize time and priorities to achieve business results &bull; Works collaboratively with others, shares best practices and assists teammates with work &bull; Ability to work periodic overtime Knowledge/Skills/Competencies Preferred: &bull; Life and/or Disability insurance experience &bull; Knowledge of medical terminology &bull; College degree or relevant work experience desirable The salary range for applicants for this position is $50,000 - $52,000. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Premium Waiver Claims Examiner

Description and Requirements The Global Brand and Marketing organization is going through an unprecedented transformation. At the core of this transformation is a focus on delivering value to our businesses and customers. To do so, we must embrace agile methodologies and have a truly holistic view of how we engage our customers across their lifecycle. This agenda requires marketing experts who can seamlessly blend strategy and execution. The Marketing Activation Lead will be the key person responsible for orchestrating and optimizing cross-channel journeys to drive customer actions. They bridge customer insights, audience needs, channel and messaging preferences to deliver timely, relevant information that enables in-market activation. Key Responsibilities<ul><li>Understands the most effective ways to leverage digital channels to connect in a meaningful and measurable way with our target audiences.</li><li>Key liaison between product marketing, CX, channel teams, measurement and analytics, and creative. Needs to be able to translate marketing objectives into tangible go-to-market plans.</li><li>Builds the framework that anchors all members of the agile growth team to a shared understanding of the consumer / user journey.</li><li>Guides the team to apply digital strategies and marketing approaches within the consumer journey to achieve business objectives.</li><li>Develops basic channel requirements and partners with channel SMEs to ensure the right resources are deployed.</li><li>Oversees measurement of detailed behavior and performance across purchase, adoption and/or nurture journeys.</li><li>Partners with analytics and measurement to help translate data and research into engagement opportunities and experimentation plans for optimization.</li><li>Defines channel strategy and experiments to enhance 'campaign' effectiveness. Partners with Channel leads to inform and prioritize backlog. </li><li>Oversees end-to-end implementation of activation plan - from strategy through execution.</li></ul>Key Skills<ul><li>5 to 7 years of experience building retention and/or customer engagement programs that drive business outcomes.</li><li>In-depth knowledge of how to leverage digital channels, such as email, web, SMS, and more.</li><li>Knowledgeable of customer journey and marketing automation tools.</li><li>Experience creating marketing plans that are tied to measurable results.</li><li>Ability to translate customer data and analytics and turn them into measurable hypothesizes and actionable plans.</li><li>Thrives in a test & learn environment and has an experimentation mindset.</li><li>Comfortable in and embraces an agile mindset. Previous experience working in an agile operating model a plus.</li><li>Ability to drive consensus across marketing teams, with a focus on delivering customer-led solutions.</li><li>Able to understand and translate business problems and craft optimal omni-channel strategies.</li><li>Naturally curious and always looking for ways to optimize and improve customer experiences.</li><li>Outstanding interpersonal and communications skills, with an ability to influence associates and change behavior.</li><li>Ability to present and collaborate with various stakeholders in the organization.</li><li>Familiar with retention or churn models, particularly relevant with subscription services.</li><li>Familiar with service design thinking principles.</li><li>Bachelors degree required.</li></ul> The salary range for applicants for this position is 103,100 - 135,000. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Marketing Activation Lead

Description and Requirements Role Value Proposition: MetLife is a leader in providing insurance and protection products to customers around the globe. MetLife has undertaken a digital transformation journey to deliver innovative and industry-leading digital solutions, employing innovative cloud and engineering technologies, and agile development practices. We are looking for an exceptional lead engineer with specialized focus on implementation and management of modern authentication access management tools. You will be a SME & critical member of the Authentication Services engineering team that owns and manages Customer IAM (CIAM) services across on-prem and in cloud. Presenting an opportunity to implement innovative identity solutions using modern authentication, cloud based IDP and directory technologies. As a global company, you will collaborate with cross-functional teams including security, IT and business units across US, LATAM, EMEA and APAC regions to lead, drive and deliver global CIAM solutions. Working hours for this role are aligned to US EST time zone. We prefer the location of this position to be hybrid in Cary, NC, but this is open to the consideration of virtual candidates located in the U.S. How You'll Help Us Build a Confident Future Key Responsibilities: <ul><li>Design and Implement scalable IAM solutions that follow a global, hybrid cloud architecture.</li><li>Lead and implement seamless application migration efforts from legacy to modern IDP solutions.</li><li>Work closely with enterprise, IAM architects to solution design and publish new CIAM Patterns.</li><li>Conducts proof of concepts for new requirements and feature enhancements.</li><li>Administration and management of authentication services within CIAM portfolio. Implement proper security controls and policies (Roles, Groups, Permissions, Certificates, Encryption, TLS).</li><li>Provide domain expertise in authentication & access management services and consultancy to global IT teams and business units on new integrations and best practice.</li><li>Implement modern authentication using tools like Ping Federate, Ping Access and Ping One (SAML, OIDC, OAUTH, MFA and Access Gateway).</li><li>Partner with app teams to understand their requirements and onboard apps within timelines.</li><li>Provide leadership in level 3 support, troubleshooting, perform RCA and implement mitigation plan.</li><li>Showcase operational excellence and planning in implementing large scale projects.</li><li>Educate and mentor junior team members by conducting demo/training sessions.</li><li>Develop and publish runbooks, architecture documentation and diagrams for CIAM solution.</li><li>Conduct regular security audits, identity lifecycle management, and compliance assessments to ensure adherence to global standards such as GDPR, PCI, etc.</li><li>Collaborate with security and compliance teams to maintain and improve the security posture and of our CIAM systems.</li><li>Proactively identify gaps in technical and admin process and propose pragmatic solutions.</li><li>Move projects towards architecture North Star and Security Standards.</li></ul> Essential Business Experience and Technical Skills: Required Skills: <ul><li>6 - 8+ years of strong experience in designing and implementing authentication access management solution using tools like Ping Federate, Ping Access, Ping One with proficiency and hands-on knowledge of SAML 2.0, OAuth, OpenID Connect, SSO, Web Access Management, Cloud Security, or API Security.</li><li>Strong knowledge in Ping Federate, Ping Access, Ping One MFA, or PingOne Advanced Services (P1AS). </li><li>5+ years of strong experience in designing and implementing MFA using factors like Email, SMS, Voice OTP, Mobile App or FIDO2 Biometrics/Security Keys.</li><li>Led large scale IAM migration projects and experience with CIAM use cases including user self-service registration and password reset flows.</li><li>Experience with Log analytics and SIEM tools such as Splunk, Elastic or QRadar.</li></ul> Preferred Skills: <ul><li>Bachelor's degree in an engineering discipline (Computer Science, Information Technology, Math or other engineering equivalent).</li><li>Strategic thinking with the ability to lead large-scale IAM initiatives.</li><li>5+ years of good experience with LDAP directory services (like Ping Directory, AD, ADLDS, CA Directory).</li><li>Solid understanding of cloud security frameworks and zero-trust architecture.</li><li>Ping Identity Certification is a plus.</li><li>Ability to code and write custom scripts is a plus.</li><li>Agile and DevSecOps experience.</li></ul> The salary range for applicants for this position is $101,300 - $145,000. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Lead IAM Engineer

Description and Requirements Role Value Proposition: MetLife is seeking a highly skilled and experienced Lead Architect to join our ServiceNow Platform team. The successful candidate will be responsible for designing, developing, and implementing solutions on the ServiceNow platform to meet the needs of our business. This role requires a deep understanding of the ServiceNow architecture, as well as the ability to collaborate with various departments to ensure the platform's optimal performance and scalability. Additionally, the Lead Architect will lead the creation, analysis, and review of assigned architecture, ensuring that discrete architecture solutions fit into and support the larger capabilities and direction of the overall product or domain. Key Responsibilities: <ul><li>Design and architect ServiceNow solutions that align with business requirements and industry best practices.</li><li>Lead the development and implementation of ServiceNow modules, including ITSM, ITOM, HRSD, and others.</li><li>Collaborate with stakeholders to gather requirements and translate them into technical specifications.</li><li>Ensure the scalability, performance, and security of the ServiceNow platform.</li><li>Provide technical leadership and guidance to the development team.</li><li>Conduct regular code reviews and ensure adherence to coding standards.</li><li>Stay up to date with the latest ServiceNow features and updates and recommend improvements to the platform.</li><li>Troubleshoot and resolve technical issues related to the ServiceNow platform.</li><li>Develop and maintain documentation for architecture, design, and implementation processes.</li><li>Lead and create architectural specifications for end-to-end (E2E) solutions, including system components, services, technologies, and design required to implement a solution.</li><li>Plan and develop current and/or target state reference architecture artifacts, including Principles, Rules & Guidelines, Conceptual and Logical Domain Architectures, and Domain Roadmaps.</li><li>Participate in Program Increment (PI) planning, Pre- and Post-PI Planning, System and Solution demos, and inspect & adapt events.</li><li>Lead the identification of risks for the product or domain and develop strategies to mitigate them.</li><li>Participate in planning and support product or domain-related governance efforts.</li><li>Identify technical approaches and new or enhanced technical tools, methodologies, and solutions for the product or domain.</li><li>Identify current and future trends, technology, and information that will positively affect the product or domain and apply and integrate emerging technological trends to new and existing architecture.</li></ul> Essential Business Experience and Technical Skills: Required: <ul><li>Bachelor's degree in computer science, Information Technology, or a related field.</li><li>Minimum of 5 years of experience working with the ServiceNow platform.</li><li>Strong understanding of ServiceNow architecture data structures and best practices.</li><li>Understanding of ServiceNow's data model and how to design and manage data structures within the platform.</li><li>Understanding of relational databases, SQL, and data management principles.</li><li>Experience with ServiceNow modules such as ITSM, ITOM, CMDB, HRSD, and others.</li><li>Proficiency in JavaScript, HTML, CSS, and other web technologies.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li></ul> Preferred: <ul><li>ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are preferred.</li><li>Experience with Agile development methodologies.</li><li>Experience with collaboration tools and a deep understanding of product/business/industry knowledge.</li><li>Knowledge of ITIL processes and best practices.</li><li>Familiarity with integration tools and techniques, such as REST and SOAP APIs.</li><li>Experience with cloud platforms and services.</li></ul> At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Lead ServiceNow Platform Architect

Description and Requirements Role Value Proposition: Seeking a Director of Software engineering who is passionate delivering the right solutions in support of driving great products supporting millions of employees in the United States. Someone who'll take ownership in delivery of our Disability and Absence product features while driving technical maturity, and instituting best practices in product engineering. Individual will be a leader who brings passion, joy, and a positive energy to solve complex business and technical problems in a fast-paced delivery environment. You should have a broad set of skills and enjoy going deep where needed - be it diagnosing a legacy application having heap and GC issues or figuring out the best way to build a data pipeline or coming up with a new AI solution for a business problem. You will be managing delivery across an Agile Release Train consisting of teams of full-stack engineers, testers, devops and SRE engineers in support of an entire solution train. You'll work with within a large ecosystem with multiple platforms supporting our products - everything from legacy JAVA and mainframe apps to cutting edge GenAI based cloud apps and microservices across AWS and Azure with multiple data and integration technologies. You will be working in an Agile SAFe environment, working closely with Product management, and other ART IT leaders to deliver features, support production, support new customer onboarding, testing and drive the roadmap for maturing our organization's engineering skills and processes. Key Responsibilities: <ul><li> Technology leader responsible for application feature delivery for our Digital portals, AI experiments and devOps teams. </li><li> Application and budget ownership - Application security & currency, team resource staffing </li><li> Collaborate with Product management on roadmaps and negotiate delivery timelines. </li><li> Collaborate with Architecture and Platform teams to implement solutions </li><li> Communicate plans, and progress to a variety of stakeholders across the organization </li><li> Utilize Agile software development metrics, maintenance metrics and KPIs to help optimize product delivery </li><li> People/Resource/vendor Management (hiring, development, engaging talent, utilization) </li></ul> Essential Business Experience and Technical Skills: Required: <ul><li> Bachelor's degree in computer science or related field </li><li> 7+ plus years in software engineering. </li><li> 5+ years in managing a team of technologists. </li><li> Experience in developing and operating n-tier, cloud, on-prem, or hybrid systems of engagement and systems of record. </li><li> Experience in creating technical roadmaps with multiple stakeholders (Product Mgmt, architecture, Ops) </li><li> Knowledge of secure coding, DevOps, Testing, and SRE practices. </li><li> Knowledge of JAVA, Python, JavaScript, TypeScript, YAML, and other languages. </li><li> Proficiency with various database technologies and solutions, including both SQL and NoSQL </li><li> Proficiency with integration technologies and patterns (MQ, Kafka, API, ETL) </li><li> Passion for technology, deliberately bringing technology into your own life </li><li> Experience in coaching teams to break down business problems into models, features, user stories and associated technical system design. </li><li> Excellent verbal and written communication skills </li><li> Experience in managing effective teams through development opportunities, recognition, and feedback for both onshore and offshore teams. </li><li> Cross-functional leadership: organize, motivate, and lead those outside of the team </li></ul> Preferred: <ul><li> Master's degree in computer science or related field </li><li> Understanding and proficiency in monitoring tools </li><li> Experience with applying AI for Software Development </li><li> Container-based development leveraging Docker and/or Kubernetes </li><li> Microsoft Azure Services: Functions, Kubernetes, CosmosDB, Storage, App Service </li></ul> At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers. The salary range for applicants for this position is $140,000 - $180,000. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Director - Software Development

Description and Requirements Role Value Proposition: This actuarial position will play an integral role on the Risk Solutions pricing team within Retirement Income Solutions (RIS). The Risk Solutions business has a wide variety of products, including UK Reinsurance, Specialized Benefit Resources, and Post Retirement Benefits. The successful candidate will report to the VP Risk Solutions Pricing lead and support the quantitative analysis in underwriting, pricing, and closing in alignment with MetLife's enterprise strategy. This is a visible role to senior leaders within the RIS Leadership Team and other business & corporate functions, allowing opportunities to influence management decisions and drive results. This role will lead the pricing across the UK Reinsurance product, focusing on underwriting and pricing longevity reinsurance transactions. The role will work closely with all RIS business and functional partners, including actuarial, investments, operations, legal, risk and finance. The candidate will help create value to RIS through new business pricing with their skillset to evaluate and price risk with appropriate returns. There is the potential for this candidate to use their leadership skillset to guide and manage a small team of actuaries. Key Responsibilities: Underwriting including using a predictive mortality model and deal specific mortality experience analysis Presentations and discussions with key stakeholders to agree on mortality assumptions Financial modeling of liability cashflow, reserve, asset return, capital projection, and risk sensitivities Analysis of pricing metrics including return on investment, value of new business, and capital deployed Support the pricing strategy and collaborate with business leaders at pricing governance meetings Potential to lead a small team of actuaries within new business underwriting and pricing for UK Reinsurance Interact with external clients through discussions on active and potential future transactions Partner closely with business lead, R&D team, investments, finance, risk, legal, and other corporate functions to structure deals to optimize profitable opportunities for MetLife Essential Business Experience and Technical Skills: Required: <ul><li>Strong presentation and written communication skills</li><li>Analytical, financial modeling and problem-solving skills</li><li>Leadership qualities to potentially guide and manage a small team</li><li>Ability to operate effectively in a highly-matrixed environment</li><li>7+ years of experience in insurance and or reinsurance</li><li>Fellow of the Society of Actuaries </li><li>Bachelor's degree in actuarial science, math, statistics, economics, or related discipline</li></ul> Preferred: <ul><li>Experience pricing for group annuity risks and with case specific mortality underwriting</li><li>Experience using Prophet</li></ul> The salary range for applicants for this position is $134,300 - $179,000. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Director & Actuary, Risk Solutions Pricing

Description and Requirements The Client Service Consultant II (CSCII) has overall accountability for the day-to-day administrative service support of multiple National Account clients (5,000+lives). The CSC II is part of an overall account team tasked with understanding the customers' needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife. Key Responsibilities <ul><li> Overall accountability for the day-to-day administration of multiple or complex clients, including: </li><li> Responds to client requests and leads projects, provides clients with alternative solutions to requests can identify possible plan design alternatives, and acts as a liaison between the client and internal MetLife teams. </li><li> Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction. </li><li> Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas, and presentations, leads client account audits and strategic planning process, and partners with a financial team in the completion of client reports. </li><li> Serves as a key resource and may serve as a subject matter expert to Customer Unit and National accounts. </li><li> Partners with the Proposal Unit to research and respond to RFP questionnaires. </li><li> Understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance. </li><li> Comprehends competitors' products, industry trends, and legal developments impacting business. </li><li> Firm knowledge of MetLife's group products, services, and systems and ability to apply analytical skills to the interaction of these products, services, and systems. </li></ul> Essential Business Experience and Technical Skills Required: <ul><li> 5+ years of equivalent experience within the insurance space. </li><li> 5+ years of account management experience. </li><li> Excellent organizational, interpersonal, and communication skills, both written and verbal </li><li> Ability to work autonomously, effectively handle multiple tasks, prioritize deadlines appropriately, and remain flexible. </li><li> General understanding of the U.S. economy and employee benefits industry. </li><li> Proficient with Microsoft Office software. </li><li> Self-motivated to learn more about the business and is proactive in personal development. </li></ul> Preferred: <ul><li> Bachelor's Degree. </li><li> Experience with Disability products is a strong asset. </li><li> Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately, and remain flexible. </li><li> Ability to balance client expectations with MetLife capabilities. </li><li> Project management skills including problem-solving, attention to detail, analytical thinking, and decisiveness. </li></ul> Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Client Services Consultant II

Description and Requirements Role Value Proposition: The Client Service Consultant (CSC) has overall accountability for the day-to-day administrative service support of multiple National Accounts clients. The CSC is part of an overall account team tasked with understanding the customers' needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife. Key Responsibilities: <ul><li> Overall accountability for the day-to-day administration of multiple or complex clients, including: </li><li> Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams </li><li> Collaborates and acts as a liaison with client's Third Party Administrator to assist with problem resolution and trouble shooting </li><li> Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction </li><li> Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports. </li><li> Project leader for the implementation of new clients and addition of MetLife product lines to existing clients </li><li> Serves as a key resource and may serve as a subject matter expert to Customer Unit and National Accounts </li><li> Partners with Proposal Unit to research and respond to RFP questionnaires </li><li> Understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance </li><li> Leads cross-functional project teams designed to support key National Accounts initiatives or to enhance operational effectiveness </li><li> Comprehends competitors' products, industry trends and legal developments impacting business </li><li> Firm knowledge of MetLife's group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems </li></ul> Essential Business Experience and Technical Skills: <ul><li> Typically has a BS/BA degree and 5-7 years of experience </li><li> Extensive experience managing complex client accounts and relationships </li><li> Excellent organizational, interpersonal, and communication skills, both written and verbal </li><li> Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness. </li><li> Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible. </li><li> Ability to balance client expectations with MetLife capabilities </li><li> General understanding of U.S. economy and employee benefits industry </li><li> Proficient with Microsoft Office software </li><li> Self-motivated to learn more about the business and is proactive in personal development </li></ul> The salary range for applicants for this position is $63,500 - $97,400. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Description and Requirements Role Value Proposition MetLife Group Operations has a keen focus on delivering exceptional customer service to our group benefit customers. The Account Management Consultant role is a key component of our service delivery model. The Account Management Consultant is the main point of contact for our brokers. In addition, the Account Management Consultant will provide key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships. Key Responsibilities &bull; Directly aligned with an Account Executive and maintain overall responsibility for the designated sales partner book of business &bull; Facilitate weekly work team huddles and collaborate with dedicated internal partners to ensure customer deliverables are met &bull; Acting as a liaison between customer, broker, and internal teams to initiate and execute action plans for customer resolution &bull; Serve as the initial point of contact for assigned brokers with regard to service-related escalations and work internally to resolve &bull; Lead resolution of complex or persistent situations where escalation or unique solutions are required &bull; Request and analyze reports related to customer plan experience as well as broker commissions &bull; Organize and attend various customer and broker-facing meetings either in person or virtually and develop marketing plans and presentation materials for such meetings as needed &bull; Actively participate in finalist meetings for prospective customers and stewardship meetings for existing customers &bull; Ensure proper licensing, appointment and commission paperwork is in good order for writing agents &bull; Demonstrate strong customer-specific product knowledge and provide consultative assistance on issues related to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.) &bull; Actively participate in the implementation process to ensure a smooth onboarding experience for new and existing customers &bull; Track customer renewal statuses and margin position, negotiate rates, work with underwriting to request alternate plan designs as necessary, and notify internal partners of plan design changes to initiate the amendment process &bull; Build and maintain long-term trusted relationships with customers to support retention and growth of the accounts &bull; Mentor newly hired associates and assist with process training &bull; Perform other duties as assigned or required Essential Business Experience and Technical Skills Required Attributes : &bull; 5-7 years of account management experience, direct customer-facing experience preferred &bull; Tenacious problem solver &bull; Ability to thrive in a fast pace environment with competing priorities &bull; Excellent presentation skills, oral and written communication skills with clients and internally &bull; Highly motivated, agile, and able to operate effectively within a team &bull; Strong insurance product knowledge and underwriting skills &bull; Outstanding organization skills with extreme attention to detail <ul><li> Strong focus on customer satisfaction and obtaining results </li></ul> &bull; Proficient in PowerPoint and MS Excel &bull; State Life, Accident and Health license or the ability to obtain within 90 days of date of hire &bull; High School diploma Preferred : &bull; Bachelor's degree &bull; State Life, Accident and Health license &bull; 5+ years related customer service experience Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Account Management Consultant

Description and Requirements The Opportunity: As the AVP and Global Head of Employee Relations Investigations you will be responsible for leading a global team of investigators to ensure that workplace issues are handled effectively, ethically, and consistently. This role requires superior management skills to build and continuously strengthen employee relations capabilities, the ability to conduct thorough workplace investigations, and the aptitude to influence leadership in fostering a culture of integrity, compliance, and respect within the organization. The role also requires a leader with a proven track record of building fit-for-purpose operational metrics inclusive of service level agreements and forecasts to deliver efficient and effective employee relations services as well as program management experience inclusive of data analysis to discern trends and proactive initiatives to further strengthen the core cultural tenets at MetLife. How You'll Help Us Build a Confident Future (Key Responsibilities):<ul><li> Lead and mentor a team of global investigators, promoting best practices in conducting workplace investigations. </li><li> Ensure the quality and consistency of investigations across regions, aligning with company policies and local regulations. </li><li> Develop and implement training programs for investigators to enhance their skills and ensure adherence to investigative protocols. </li><li> Oversee and participate in complex investigations related to workplace complaints, policy violations, and ethical violations. </li><li> Analyze findings, prepare comprehensive reports, and recommend appropriate actions to resolve conflicts while safeguarding employee rights and organizational integrity. Also conducts macro analyses to discern trends and develop initiatives to further strengthen the core cultural tenets at MetLife. </li><li> Partners with Compliance, Legal Affairs, and Risk Management functions on relevant investigations and reporting. </li><li> Researches, interprets, advises, and ensures adherence to company policy, programs, procedures, state, federal, and local employment laws. </li></ul>What You Need to Succeed (Required Qualifications):<ul><li> Proven experience managing and mentoring a team across diverse geographical regions. </li><li> Solid communication, judgment, and interpersonal skills with demonstrated patience, tact, and respect. </li><li> Strong leadership and team-building skills. </li><li> Analytical and critical-thinking abilities for thorough investigations. </li><li> Proactive approach to conflict resolution and decision-making. </li><li> The ability to demonstrate a willingness to embrace and lead change, often taking on responsibilities beyond the traditional scope of the role to support organizational needs and foster a collaborative workplace. </li><li> An adaptable leader proactively identifies opportunities for improvement, embraces innovative solutions, and effectively navigates cultural differences. </li><li> Shows willingness to consider new ideas, perspectives, and approaches to enhance employee relations. </li><li> Quickly adjusts strategies and priorities in response to evolving organizational needs or global shifts. </li><li> Demonstrates sensitivity to cultural differences in a global workforce, adapting communication and management styles accordingly. </li><li> Demonstrated ability to manage sensitive, emotional and confidential situations in a composed, discrete and professional manner. </li><li> Strong organizational skills with a demonstrated ability to prioritize and use time effectively and efficiently, while shifting frequently between multiple priorities and business requirements simultaneously. </li></ul>Experience:<ul><li> 10+ years of employee relations or human resources generalist experience. </li><li> Bachelor's degree in human resources or a related field, or equivalent experience </li><li> Proven experience in Employee Relations theory, practice, policies, and procedures </li><li> Comprehensive knowledge of all aspects of Human Resource Management and connection points with ER </li><li> Strong knowledge of employment laws and regulations. </li><li> Excellent communication, interpersonal, and conflict-resolution skills. </li><li> Ability to influence and navigate complex organizational dynamics. </li><li> Employee Relations experience in markets outside the United States and preferably spanning Asia, Europe, Latin America, and Middle East. </li></ul> The salary range for applicants for this position is $157,800 to $210,400. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces&trade; for 2024, as well as the 2024 Fortune 100 Best Companies to Work For &reg;, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!